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New Netsuite web designs using Multiple eCommerce Web Store Management. The original site was launched last year, now the client has expanded to maximize their ROI and build 2 more websites within the same Netsuite account. All 3 websites are using the same system to manage accounting, inventory, customer service, plus the content and look and feel of the ecommerce stores.

Example of one Netsuite dashboard managing all 3 sites.


New Netsuite Web Design - Site #1


New Netsuite Web Design - Site #2


Learn more about Multiple (Multi-Store) eCommerce Web Sites using NetSuite in the latest video podcast from Alex Designs. Subscribe to the podcast at alexdesigns.tv

Labels: alexdesigns, CRM, ecommerce, multi-store, multistore, web-design

The NetSuite Partner Conference was a great success from many perspectives. The NetSuite community is a strong and talented group of companies looking to make difference with "One System, No Limits". This starts with the great staff at NetSuite, from Zack Nelson (CEO) and Evan Goldberg (CTO) to the product team, sales team, marketing/PR staff and professional services. The staff has displayed their dedication to improving their product by being innovative and focusing on the end user. The same goes for the partners selling the product and the customers they serve. NetSuite is One Integrated System to Manage Your Entire Business. The web based includes Accounting / ERP, CRM and Ecommerce to run your business more effectively, fully integrating your web store and back-office. Start A Free Trial.

The theme was clear in every presentation...
The #1 goal is customer satisfaction.

Here are some announcements that I would like to share with you... Please note that these upgrades have no set date for release but they are on the radar screen. Next year there will be two upgrade releases next, they are named 2008.1 and 2008.2 - one in the middle of the year and the other towards the end of year.

Starting with a heavier focus on improving the product using customer input. NetSuite Support Center will receive a face lift, making it easier to submit enhancement requests. This includes a voting system and a way for customers to see the most requested upgrade enhancements. This creates a great customer to customer (c2c) community outside of the user group. I see being very powerful and the screen shots of the Support Center were pretty slick. Also, there has been better documentation released and will continue to be updated more frequently.

Highlights from the 2008.1 upgrade:

Checkout for ecommerce
The checkout for ecommerce will have more options focused on reducing checkout abandonment rates. This may include a one page checkout process. That would be huge, as the current checkout process is 4-5 steps. The solution will improve ecommerce user experience, then increased conversion rates equaling more web store sales.

Improved web site speed and performance
This was said to be the #1 number goal for the web store. Akamai will be used to accomplished this through image and file caching. The websites that are not in the USA will benefit the most since the image caching servers will be closer to the users computer.

Multiple ship-to addresses capability
This will only be on the back office and not included with ecommerce but it is a great first step.

Multi-site web store enhancements
The new features include the ability to use different pricing on each of your web stores and also use different payment processors. For example, you can now create a discount web site using the same inventory but with reduced prices.

Improved web analytics
Page view and keyword campaign reports will be improved.

Marketing campaigns and marketing templates will get a face lift
Currently you have to go through several steps to set up your marketing campaigns and marketing templates. This user experience will be consolidated to reduce the steps to set up your campaigns.

Highlights from the 2008.2 upgrade:

2008.2 release is mainly focus on a new back office system for "Service Companies"
Similar to using Microsoft Project, you will be able to track a project from start to finish. This includes tracking the revenue, accountability and time for each services. The ability to forecast revenue on each project allows you make your business more profitable and tracked directly into accounting. The feature is very detailed, even down to the "task" and "email" level. Nice work, this is a perfect fit for any professional services project.

Dynamic merchandising for ecommerce
The ability to organize your items by best margins, inventory and ect.

Domain Changes At Checkout
No date for this, but they are considering a better domain structure for the secure checkout process in the shopping cart of the web store. The recommended structure that was sugggested was "yourdomainname.netsuite.com"

Google Checkout
Yes, Google checkout is coming to NetSuite eCommerce. This enhancement was said to be very popular with the customer base so they have figured out a way to integrate it. Since the demand was so popular, this will rollout sometime in 2008.

This is just a brief list of features that are coming out in 2008, but it really is exciting. It is great to see the NetSuite staff, partners and customers coming together to push the product in the right direction. I am proud to be apart of this great and growing community! Want to learn more? Visit NetSuite for more details.

Labels: conversion-rates, CRM, netsuite, shopping cart, user-experience

Currently we are halfway into the NetSuite Revolution 2007 Partner Conference. The team from NetSuite has been busy innovating and improving the value of their product. So far they have delivered many suprises and new releases for the software suite of ERP, CRM and eCommerce. Some of the highlights from NetSuite Revolution 2007 that I found exciting include Google Checkout for eCommerce, SuiteBundler, SuiteScript for eCommerce and NetSuite for Outlook.



Yes, Google checkout is coming to NetSuite eCommerce. This enhancement was said to be very popular with the customer base so they have figured out a way to integrate it. Since the demand was so popular, this will rollout sometime in 2008. Previously this year, a PayPal express checkout was also released.


The biggest news came from the release of SuiteBundler. This simplifies the ability to reuse packages of software applications across other NetSuite accounts. Now you can create custom software inside of NetSuite and then resell these applications to your clients, easier than ever.


SuiteScript, NetSuite's server side programming language based on JavaScript, is coming to the web store and ecommerce. There is no set date for this release but the news is very exciting. This will give NetSuite developers the ability to build applications or custom business processes and publish them on the web site. Then with SuiteBundler you can package, reuse or resell these applications over and over again.


The other notible release is the new NetSuite for Outlook. This is a really cool application that synchs NetSuite CRM and all versions of Microsoft Outlook. There was a previous version already but the new version is a big improvement.


Lastly, there has no word on the release date of the NetSuite IPO, but you can follow any updates on the NetSuite IPO here.

Here are some related news articles:
Official NetSuite Press Release
NetSuite launches SuiteBundler development tool for ISVs
NetSuite launches SuiteBundler
NetSuite Announces Prefab On-Demand Apps

MORE TO COME WHEN THE CONFERENCE CLOSES THIS FRIDAY!

Labels: CRM, ipo, netsuite

Interested in social media? You should be, LinkedIn plans to open their A.P.I. to "approved" partners. Full story here.

Do you have a LinkedIn account?
Connect with me here: http://www.linkedin.com/in/alexdesigns

Quote from the article:

LinkedIn CEO Dan Nye says he is looking for two kinds of applications. First, there are deals that enable LinkedIn members to tap into their connections in other places, for example, while using applications like Salesforce.com. Second, some applications will be allowed to add features to LinkedIn's own site. Mr. Nye offered, as an example, a module connected to a trade show or conference that integrated travel planning and other features.

Other ecommerce and CRM applications should really be looking at this space to increase branding and viral marketing. This is not a fad, as it has already changed the way we connect with each other and improve our businesses.

Do you have a LinkedIn account?
Connect with me here: http://www.linkedin.com/in/alexdesigns

Labels: CRM